Ejire African Groceries - Shipping Policy

Overview

Thank you for shopping with Ejire African Groceries. We currently ship within the United States and are committed to processing and delivering your orders efficiently.

Shipping Destinations

We ship to valid addresses within the United States only.

Processing Time

Orders are processed within 1–2 business days after payment is received. Processing excludes weekends and holidays.

Carriers

We ship using USPS, UPS, FedEx, and DHL. Carrier selection is based on destination and operational requirements.

Shipping Charges

Shipping fees are calculated using a combination of carrier rates, package weight, dimensions, destination, and order value. Charges are shown at checkout.

Delivery

Delivery times vary by carrier and destination and begin after the processing period.

Tracking

Customers receive shipment tracking information when available.

Local Pickup

Local pickup is available for eligible orders. Pickup instructions will be sent when the order is ready.

Incorrect Address

Customers are responsible for providing accurate shipping information. Additional shipping costs may apply for returned or re-shipped packages.

Lost, Stolen or Damaged Packages

Please contact us promptly if your order is lost, stolen, or damaged. We will investigate with the carrier and take appropriate action based on the investigation.

Delays

Weather, holidays, and carrier disruptions may affect delivery schedules.

Policy Updates

This policy may be updated at any time without prior notice. The latest version will appear on our Shopify store.

Contact

For shipping questions, please contact Ejire African Groceries through the contact details listed on our website.